Mail Haus Terms of Use

Effective Date: 8/14/2024


Welcome to Mail Haus Pro LLC (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of our services (“Services”). By using our Services, you agree to these Terms.


1. Services Offered

Mail Haus Pro LLC provides services that include managing mail and package delivery, offering a dashboard for tracking and managing shipments, and allowing customers to interact with mail stores.


2. User Responsibilities

When using our Services, you agree to:

  • Provide accurate and up-to-date information
  • Comply with all applicable laws and regulations
  • Not misuse our platform (e.g., not engage in fraudulent activities)
  • Maintain the confidentiality of your login credentials
  • Avoid unauthorized access to the platform or engage in activities that could harm our infrastructure
  • Ensure that any content you provide does not infringe on third-party rights
  • Promptly report any security breaches or unauthorized use of your account

3. Account Management

  • You may create one account per email address and business (per EIN).
  • Account sharing is allowed as long as it is for the same business.
  • You may terminate your account by going to the Profile & Settings menu and clicking the Delete Account button.
  • We reserve the right to suspend or terminate accounts that violate these Terms.
  • If you forget your password, a recovery process is available via email verification.
  • After account termination, your data may be deleted, retained for a specific period, or archived, depending on our data retention policies.

4. Subscription and Payment

  • Billing is monthly via Stripe.
  • Cancellations and refunds are handled through Stripe. If not processed automatically, you may request cancellation or a refund by contacting support, provided you are current and the request is made before the 15th of the month.
  • There is no grace period for late payments.
  • Accounts may be temporarily suspended in the event of payment failures until payment is successfully made.

5. Dispute Resolution

Any disputes will be resolved through mediation first, followed by arbitration if necessary. The governing law for these Terms is the state of California.


6. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website.


If you have any questions about these Terms, please contact us at support@mailhauspro.com.